Get in touch with our ID and PH teams

Use KAMI Workforce's omni-channel support to get help whenever you need it!

Get help on the following KAMI Support channels:

Knowledge Base

Our highly suggested channel: self-help articles. You can get immediate help through our comprehensive knowledge base of how-to articles and videos.

Live Chat

Should you need to reach someone quickly, we have our Live Chat available for you!

• On Web, click your Profile Icon >find Help Center >click the "Chat with us". 
• On Mobile, click More >Get Help >click "Message Us" at the bottom of your screen.

An agent will be available to answer your queries in just a few minutes. If an agent is not available, leave us a message and we will get back to you in no later than 2 business hours.

Support Ticket

For more detailed questions, concerns that need further investigation by our team, or if its outside business hours, it's best to write a support ticket to us.

Click here to "Submit a ticket" or connect with us at support@kamiworkforce.com.

You can also create your own personal help portal here, easily track all support tickets and collaborate with our Support team.

Ensure that you have provided all necessary information for us to investigate your concern such screenshot of the issue, screen recording if applicable, and steps you took before encountering the problem.

Support tickets will typically be responded in less than 30 minutes during business hours, and in no case more than 24 hours.

Socials

Reach us out via the following messaging app to get quick assistance! 

• WhatsApp (for both ID and PH)
• FB Messenger  

Other Support

Support fees will apply to the following base on time requirement and location. Please speak with our Sales Representative or Client Success Agent to inquire.

1. Onsite - Let us come to you if you would like an in-person support session.
2. Training Seminars - We also offer full training seminars online or onsite.

Operating hours: We are here to assist you on business days, Monday through Friday, from 9 AM to 6 PM.

Please always leave us your feedback on our service to help us always get even better!