KAMI Workforce ("KAMI") strives for excellence and professionalism in providing customer service. To accomplish this mission, we are dedicated to delivering service according to the standards outlined herein to the best of our ability.
- Anticipating the needs of our customers and planning accordingly
- Greeting our customers promptly, cheerfully and respectfully
- Listening carefully and giving full consideration to the requests and concerns of our customers
- Communicating honestly, courteously and knowledgeably
- Providing follow-through for our customers promptly, responsibly and efficiently
- Serving with pride, commitment, and with high ethical standards
- Respecting the individual and encouraging participation
It is KAMI mission and responsibility to provide excellent service to its customers. The purpose of this policy is to outline our uniform standards and procedures for responding to customer concerns and feedback, thus making sure those responses are timely and that issues do not “fall through the cracks.” The policy strives to treat every interaction as an opportunity to produce a satisfied customer, or at least one who feels that he or she was listened to and taken seriously, even if it was not possible to meet his or her request.
KAMI support is available across an omni-support platform to provide the easiest and quickest response time possible. Contact us on any of the following channels.
|Channel||Brief||When to use it?||Service Standard|
Most times self-help is the easiest and quickest way to get your answer. Access our comprehensive library of articles to immediately learn about any feature or best practices.
|Quick, simple guides on how to or what is it?||Always available|
|Chat||Open a chat directly with our agents on your KAMI app.||Best for smaller questions or issues that can likely be solved quickly.||During Regular Business hours, within just a few minutes|
|Send us a quick message to get it touch with you||Same as Chat||Same as Chat|
|Facebook Messenger||Search "KAMI Workforce" to send us a quick message||Same as Chat||Same as Chat|
|Ticket||Submit a ticket on KAMI for more complex issues||When you need to give longer explinations that may require further investigation||During Regular Business hours, within one day of submission.|
|Email firstname.lastname@example.org to instantly create a ticket when you are away from KAMI||Same as Ticket||Same as Ticket|
|Phone||Contact us on any of the above channels to request a time to speak via phone.||When you want someone to call you for urgent or complicated issues||During Regular Business hours, with timing depending on urgency of request.|
Service Standards are met on a best-efforts basis and may vary in response times depending on agent availability.
If you have an urgent matter, please always note on your support request so that we can prioritize as best possible.
Our support channels are constantly monitored and reviwed by our entire team to continually improve service quality. If you feel you are not receiving adequate attention, please do clearly highlight on our channels so that the matter can be automatically escalated internally for resolution.
We also greatly appreciate positive feedback and review scoring if we have done a great job!
Please always provide your
- Email and phone number to get back to you in case of delay or disconnection
- Description of issue
- Any screenshot or attachment that may help describe the inquiry
A KAMI agent will reply to your submission as soon as possible with any additional questions or solutions.
Please always do provide your email and phone number so we can contact you for more detailed discussion or if our connection was unexpectedly cut off
Most issues get resolved quite quickly with a few tips. However, if your issue requires further investigation or follow-up internally, the agent should give you a timeframe for response.
You should expect KAMI to meet its service standards on a regular basis. If you find that service standards are not being met, please clearly indicate so on your messages as it will be identified and escalated to improve your experience.
Please note that requests for system enhancements may take longer than other support inquiries as they need to be carefully discussed with the technical team.
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